Return Policy
Return & Refund Policy
At Cloud Comfort, we strive to ensure your satisfaction with our products. Please review our return policy below to understand the guidelines and procedures for returns.
Return Eligibility
To be eligible for a return, the product must be in its original packaging and must not have been previously assembled.
Returns will not be accepted for mattresses once the packaging has been opened due to hygienic reasons.
15-Day Return Period
We proudly stand behind the quality and workmanship of our products. If you are not 100% satisfied with your purchase, you may return or exchange any item within 15 days of purchase when bought directly from cloudcomfort.ca .
Refund Process
Refunds will be issued excluding any original shipping and handling charges, as well as any costs associated with return shipping.
Refunds will only be made to the original credit card used for the purchase of the returned product.
Damaged Products
We apologize if you have received items that may have been damaged during transit.
If this occurs, please save the damaged box and product, and contact our customer service department at 647-482-0512.
Our team is available Monday to Saturday to assist you in resolving the issue.
Need Assistance?
We value your satisfaction and are committed to providing a seamless return experience. If you have further questions or require assistance, please reach out to our customer service team.
Phone: 647-482-0512
Email: sales@cloudcomfort.ca
Location: 44 Fasken Dr, Unit 1B, Etobicoke, ON M9W 5M8